let's whinge and whinge

good ol' james. a hero to whingy people everywhere

a few weeks ago little_d forwarded an e-mail to me

it was an article from this guy called james,
who apparently wrote a letter to the airasia boss,
writing feverishly about how the standard of humane service
was terrible on a particular flight, where apparently
hoards and hoards of people had to withstand the
horrible monsoon rain, and apparently the flight staff
not only refused to help the elderly, they even forced
the people to get out of the flight and into the rain

...which is a fine complaint if you ask me

but the thing i find condescending is,
was it REALLY necessary for the guy to bring up things like;

"...you used to be a regular guy, but now you are a datuk
and now datuk seri and maybe tan sri in the future..."

"...you are making tons of money and you service us better..."

"...you are now a blood-sucking malaysian elite..."

"...can you show us some heart?
it may win you another award..."

i mean DUDE, it's one thing to file a valid complaint,
but is it really necessary to be condescending about it?
asking for help while spitting the help at the same time?

so, in light of this, i have drafted a reply,
which is something that i would've LOVED to do
if i were the beforementioned airasia boss;

“...dear jems,

i am a huge fan of concerned citizens
(and customers) like your good self.
on behalf of the company,
i’d like to apologize for the weather lately,
i will try my best to ensure that
we have less and less monsoon seasons after this

i have absolutely no idea how to do that,
but i’ll give it a shot anyway

regarding the pushing customers off planes by our staff,
i can assure you that they are well trained to do so.
they spend months and months practicing
pushing people off the nice yellow pelampongs,
so perhaps next time i would propose them
to deploy the pelampong for our elderly customers instead

with respect to your statement that
"...i guess nobody wanted to be caught in a mini-typhoon...”,
i am pleased to see that you are one of them.
concerned citizens (and customers) would have offered
to help all of those poor passengers in distress,
rather than sit around and observe and complain all day.
you are a model citizen, my friend

and btw, your statement about me
joining them blood-sucking elites,
i can assure you this is not true.
my application to join BSC (blood sucking club)
has not been approved by them yet,
probably bcos i didn’t know that the BSC
is for fans of the popular twilight movies

don’t forget to fly!

yours sincerely, toni

ps : love your picture. real macho...”